Actions59
- Blacklist Actions
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Ticket → Get Tags
AI-generatedOverview
This node interacts with the Beex Contact Center API to retrieve tags registered on the platform related to tickets. It is useful for scenarios where users need to fetch and manage ticket tags for customer support or issue tracking purposes. For example, a user can retrieve all tags to categorize or filter tickets in a customer service workflow.
Use Case Examples
- Retrieve all tags associated with tickets to display in a dashboard.
- Fetch a limited number of tags for quick access or processing in an automation.
Properties
| Name | Meaning |
|---|---|
| Return All | Whether to return all results or only up to a given limit. |
| Limit | Size of the page you want to obtain. From 1 to XX. |
| Offset | Page number you wish to obtain. In descending order to the creation date and starting from 0. |
Output
JSON
json- The tag data retrieved from the Beex API, which may include tag identifiers, names, and other related metadata.
Dependencies
- Beex Contact Center API with an API key credential
Troubleshooting
- Common issues include API authentication errors due to invalid or missing API key credentials. Ensure the API key is correctly configured in the node credentials.
- API rate limiting or request throttling may occur; the node includes a delay between requests to mitigate this, but excessive requests may still cause errors.
- Error messages from the API are parsed and presented with details; review the error message for missing or invalid parameters and adjust the input accordingly.
Links
- Beex Contact Center API Documentation - Official API documentation for understanding endpoints and parameters.