Actions59
- Blacklist Actions
- Call Actions
- Client Actions
- Entity Actions
- Import Actions
- Lead Actions
- PBX Actions
- Queue Actions
- Report Actions
- Get Daily Managements
- Get Dropped Calls
- Get Summary
- Get Time Slot
- Get Users Management
- Get Calls
- Get Client Management
- Get Forms
- Get Incoming Call
- Get IVR Survey
- Get Log ACW
- Get Managements by ACW
- Get Managements per Hour
- Get Messaging Tickets
- Get PDP Control
- Get List PDP
- Get PDP Ranking
- Get Phones
- Get Platform Detailed
- Get Platform Summarized
- Get Product Managements
- Get Products
- Get Progress Managements
- Get Strategies
- Get Tickets Tracking
- Sequence Actions
- Template Actions
- Ticket Actions
- User Actions
PBX → Get Many
AI-generatedOverview
This node interacts with the Beex Contact Center API to retrieve multiple PBX (Private Branch Exchange) call detail records (CDRs) based on specified filtering criteria. It is useful for scenarios where users need to analyze or process call records within a given date range and apply additional filters such as phone number, company, portfolio, time range, user, dialing type, and call disposition. For example, a user can fetch all call records from a specific company within a certain date range to generate reports or perform further call analysis.
Use Case Examples
- Retrieve all PBX call records created between 2023-01-01 and 2023-01-31 for a specific phone number and portfolio.
- Fetch a limited number of PBX call records for a given user and time range to monitor call activity.
Properties
| Name | Meaning |
|---|---|
| Start Date | Start date for filtering, considering the creation date of the Ticket. Format YYYY-MM-DD 00:00:00. |
| End Date | End date for filtering, considering the creation date of the Ticket. Format YYYY-MM-DD 00:00:00. |
| Return All | Whether to return all results or only up to a given limit. |
| Limit | Size of the page you want to obtain. From 1 to XX. |
| Offset | Page number you wish to obtain. In descending order to the creation date and starting from 0. |
| Additional Fields | Additional optional filters for the PBX records. |
Output
Binary
Contains audio recording data of PBX calls when downloading recordings.
JSON
date_start- Start date filter used in the request.date_end- End date filter used in the request.limit- Limit of records returned.offset- Offset for pagination.phone- Phone number filter if provided.entity- Company identifier filter if provided.portfolio- Portfolio identifier filter if provided.hour_start- Start time filter if provided.hour_end- End time filter if provided.user- User filter if provided.type_dialing- Dialing type filter if provided.disposition- Provision or disposition filter if provided.PBX call detail records- The actual PBX call records retrieved from the API.
Dependencies
- Beex Contact Center API
- An API key credential for authentication
Troubleshooting
- Ensure the API key credential is correctly configured and has the necessary permissions to access PBX data.
- Verify that the date filters (Start Date and End Date) are in the correct format (YYYY-MM-DD 00:00:00) and that the start date is not after the end date.
- If no records are returned, check that the additional filters (phone, entity, portfolio, etc.) are correctly specified and match existing data.
- Common error messages include HTTP status codes and messages like 'Invalid or missing parameters'. These indicate issues with the request parameters or authentication and should be resolved by reviewing the input parameters and API key.