Actions59
- Blacklist Actions
- Call Actions
- Client Actions
- Entity Actions
- Import Actions
- Lead Actions
- PBX Actions
- Queue Actions
- Report Actions
- Get Daily Managements
- Get Dropped Calls
- Get Summary
- Get Time Slot
- Get Users Management
- Get Calls
- Get Client Management
- Get Forms
- Get Incoming Call
- Get IVR Survey
- Get Log ACW
- Get Managements by ACW
- Get Managements per Hour
- Get Messaging Tickets
- Get PDP Control
- Get List PDP
- Get PDP Ranking
- Get Phones
- Get Platform Detailed
- Get Platform Summarized
- Get Product Managements
- Get Products
- Get Progress Managements
- Get Strategies
- Get Tickets Tracking
- Sequence Actions
- Template Actions
- Ticket Actions
- User Actions
Queue → Create One
AI-generatedOverview
This node interacts with the Beex Contact Center API to create a new queue on the platform. It is useful in scenarios where you need to programmatically set up queues for managing customer service or support tickets, specifying details such as queue name, customer channels, users, waiting thresholds, service levels, distribution types, maximum tickets per agent, and associated portfolios.
Use Case Examples
- Creating a new customer support queue with specific agents and channels.
- Setting up a queue with defined service levels and ticket distribution rules for a campaign.
Properties
| Name | Meaning |
|---|---|
| Name | The name of the queue to be created. |
| Customer Channels | Comma-separated list of customer channel IDs associated with the queue, without spaces. |
| Users | Comma-separated list of user IDs assigned to the queue, without spaces. |
| Waiting Threshold | Numeric value defining the waiting threshold for the queue. |
| Service Level | Numeric value indicating the selected service level for the queue. |
| Distribution Type | Numeric value representing the distribution type for the queue. |
| Maximum Tickets Per Agent | Numeric value specifying the maximum number of tickets an agent can handle in the queue. |
| Portfolios | Comma-separated list of portfolio IDs associated with the queue, without spaces. |
Output
JSON
json- The JSON response from the Beex API representing the created queue details.
Dependencies
- Beex Contact Center API with an API key credential
Troubleshooting
- Common issues include invalid or missing parameters, which result in error messages from the API. Ensure all required fields are correctly filled and formatted, especially comma-separated lists without spaces.
- API authentication errors may occur if the API key credential is missing or invalid. Verify the API key is correctly configured in the node credentials.
- Rate limiting or request throttling might happen due to the 1-second delay between requests; adjust usage accordingly.