PerfexCRMInstall

Summary

Update the status of a specific ticket in PerfexCRM by providing the ticket ID and selecting a new status.

Inputs

• Ticket ID (required) — The ID of the ticket to update.
• Status (required) — The new status to assign to the ticket. Options include Open (1), In Progress (2), Answered (3), On Hold (4), and Closed (5).

Output shape

a single JSON object representing the updated ticket status response from the PerfexCRM API

The operation returns the updated ticket data as provided by the PerfexCRM API in JSON format. Errors during execution will be surfaced unless 'Continue On Fail' is enabled, in which case error objects will be returned per item.

Examples

Example 1: Change the status of ticket ID '123' to 'Closed'

Set 'Ticket ID' to '123' and 'Status' to 'Closed (5)' in the node parameters; execute node to update ticket status.