PerfexCRMInstall

Summary

Retrieve multiple tickets from PerfexCRM with optional filtering, pagination, and the choice to return all matching tickets.

Inputs

• Return All — Choose whether to return all matching tickets or limit the number of results.
• Limit — Sets the maximum number of tickets to return if 'Return All' is false; minimum is 1.
• Offset — Number of tickets to skip before starting to return results when not returning all.
• Filters — Optional filters to narrow down returned tickets by Status ID (e.g., 1=Open), Department ID, Priority ID (e.g., 1=Low), or Customer ID.

Output shape

A list of ticket records each represented as a JSON object.

If 'Return All' is true, all matching tickets are returned without limit or offset pagination. Otherwise, results are limited and offset according to input parameters. The returned data includes the tickets matching applied filters.

Examples

Example 1: Get up to 50 open tickets in department 3 with medium priority

Return All: false; Limit: 50; Offset: 0; Filters: Status=1 (Open), Department=3, Priority=2 (Medium)

Example 2: Get all tickets for customer with ID 123

Return All: true; Filters: Customer ID=123