Actions181
- Invoice Actions
- Timesheet Actions
- Customer Actions
- Ticket Actions
- Lead Actions
- Project Actions
- Contract Actions
- Estimate Actions
- Expense Actions
- Proposal Actions
- Staff Actions
- Task Actions
- Credit Note Actions
- Item Actions
- Payment Actions
- Contact Actions
- Note Actions
- Knowledge Base Actions
- Knowledge Base Group Actions
- Subscription Actions
- Utility Actions
Ticket → Get
AI-generatedSummary
Fetch a specific ticket from PerfexCRM by its Ticket ID, optionally including the ticket's replies.
Inputs
- Ticket ID (required) — The unique identifier of the ticket to retrieve.
- Options — Additional options for the retrieval. Currently supports 'Include Replies' to fetch ticket replies along with the ticket.
Output shape
a single ticket record JSON object
The returned ticket object will include replies if 'Include Replies' option is set to true; otherwise, it contains only the ticket details. Errors related to invalid ID or API issues are returned as operation errors or, if 'Continue On Fail' is enabled, as error objects in the output.
Examples
Example 1: Get ticket with ID 12345 including replies
Ticket ID=12345, Options.Include Replies=true
Example 2: Get ticket with ID 12345 without replies
Ticket ID=12345, Options.Include Replies=false or omitted