PerfexCRMInstall

Summary

Update an existing reply to a ticket by specifying the ticket ID and reply ID, optionally modifying the reply message content.

Inputs

• Ticket ID (required) — The ID of the ticket to which the reply belongs.
• Reply ID (required) — The ID of the reply to update.
• Update Fields — Fields to update on the reply, currently supporting 'Message' to change the reply's message content.

Output shape

a single updated reply object as returned by the PerfexCRM API in JSON format

Response includes the updated reply data; errors are returned in standard API error format if the update fails.

Examples

Example 1: Update the message content of a specific reply to a ticket.

Provide the Ticket ID and Reply ID, and set the 'Message' field under 'Update Fields' with the new reply text.