PerfexCRMInstall

Summary

Create a new ticket in PerfexCRM by specifying mandatory subject and department ID, with optional additional fields to define message, priority, status, customer and contact IDs, email, name, service ID, assigned staff, and custom fields.

Inputs

• Subject (required) — Set the subject of the ticket.
• Department (required) — Specify the department ID to which the ticket belongs.
• Additional Fields — Optionally provide extra details such as message content, priority (Low, Medium, High, Urgent), status (Open, In Progress, Answered, On Hold, Closed), customer ID, contact ID, email, name, service ID, assigned staff ID, and custom field values by numeric ID or slug.

Output shape

a single record representing the created ticket, including all request data and assigned ticket ID from the PerfexCRM API response

The operation validates email fields if provided and submits the consolidated data via a POST request to the API endpoint /api/{apiVersion}/tickets. Errors from the API are returned as workflow errors unless 'Continue on Fail' is enabled, which returns error information inline.