PerfexCRMInstall

Summary

Retrieve details of a specific reply to a ticket in PerfexCRM by providing the ticket's ID and the reply's ID.

Inputs

• Ticket ID (required) — The ID of the ticket containing the reply to retrieve.
• Reply ID (required) — The ID of the specific reply to fetch.

Output shape

a single object representing the reply details

Returns the JSON response from the PerfexCRM API containing the reply information. If the reply or ticket does not exist, an error is thrown.

Examples

Example 1: Get details of a reply with ID '15' for ticket with ID '12345'.

Set 'Ticket ID' to '12345' and 'Reply ID' to '15' to retrieve that reply's details.