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Halo PSA

Consume Halo PSA API

Actions795

Autoassign → Post Undefined

AI-generated

Overview

This node integrates with the Halo PSA API, allowing users to perform various operations on different resources within the Halo PSA system. Specifically, for the Autoassign resource and the Post Undefined operation, it sends a POST request with a complex JSON body to create or update auto-assignment rules or related data structures in Halo PSA.

Typical use cases include automating ticket or task assignments based on defined criteria and outcomes, managing user-related data, and configuring assignment logic programmatically. For example, an IT service management team could use this node to automatically assign tickets to appropriate agents based on custom rules encoded in the JSON body.

Properties

Name Meaning
Body A JSON object representing the detailed payload for the auto-assign operation. It includes nested structures such as criteria, outcomes, user details (with custom fields, attachments, roles, etc.), rule IDs, popup notes, access control settings, events, OLAs (Operational Level Agreements), database lookups, and more. This property allows full customization of the auto-assign configuration sent to the Halo PSA API.

The "Body" property expects a JSON input that can be very complex, reflecting the rich data model of the Halo PSA auto-assign feature. The node supports parsing this JSON from a string input into an object before sending.

Output

The node outputs an array of JSON objects corresponding to each input item processed. Each output item contains:

  • json: The response from the Halo PSA API after performing the POST request. This typically includes confirmation of the created or updated auto-assign entity or error information if the request failed.
  • pairedItem: Metadata linking the output to the original input item index.

No binary data output is produced by this node.

Dependencies

  • Requires an API key credential for authenticating with the Halo PSA API.
  • Needs configuration of base URL, tenant ID, client ID, and client secret for the Halo PSA instance.
  • Uses HTTP requests with JSON payloads to communicate with the Halo PSA REST API.

Troubleshooting

  • No credentials returned!: Indicates missing or misconfigured API authentication credentials. Ensure the API key and other required credentials are properly set up in n8n.
  • Resource or Operation not found: Happens if the specified resource or operation does not exist in the node's configuration. Verify that "Autoassign" is correctly selected as the resource and that the operation matches available options.
  • JSON parse errors: Since the "Body" property requires valid JSON, malformed JSON input will cause errors. Validate JSON syntax before running the node.
  • API request failures: Network issues, incorrect URLs, or invalid authentication tokens can cause request errors. Check connectivity and credential validity.
  • If continueOnFail is enabled, errors per item will be returned in the output JSON under an error field instead of stopping execution.

Links and References

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