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Halo PSA

Consume Halo PSA API

Actions795

Email Rule → Post Undefined

AI-generated

Overview

This node integrates with the Halo PSA API to perform various operations on different resources, including "Email Rule". For the "Post Undefined" operation under the "Email Rule" resource, it sends a POST request with a JSON body to create or update email rules in the Halo PSA system.

Typical use cases include automating the management of email processing rules within Halo PSA, such as setting up filters or actions triggered by incoming emails. This can help streamline ticket creation, categorization, or routing based on email content.

For example, you might use this node to programmatically define how incoming support emails are handled, mapping certain fields or triggering workflows without manual configuration in the Halo PSA UI.

Properties

Name Meaning
Body A JSON object representing the email rule details to be sent in the request body. It typically includes field mappings and other configurations for the email rule. The default structure contains a fieldmappings array with at least one empty object, which should be customized according to the desired rule setup.

Output

The node outputs an array of JSON objects corresponding to each input item processed. Each output item contains:

  • json: The parsed JSON response from the Halo PSA API after performing the POST request for the email rule.
  • If the request fails and "Continue On Fail" is enabled, the output will contain an error message inside the json.error field.

No binary data output is produced by this operation.

Dependencies

  • Requires valid credentials for the Halo PSA API, including:

    • Base URL of the Halo PSA instance
    • Tenant identifier
    • Client ID
    • Client Secret

  • These credentials must be configured in n8n prior to using the node.

  • The node uses HTTP requests with appropriate headers for authentication and content type.

Troubleshooting

  • No credentials returned!
    This error indicates that the required API credentials are missing or not properly configured in n8n. Ensure that the Halo PSA API credentials are set up correctly.

  • Resource or Operation not found
    If the specified resource or operation does not exist, verify that the correct resource ("Email Rule") and operation ("Post Undefined") names are used.

  • JSON parsing errors
    Since the "Body" property expects valid JSON, malformed JSON input will cause errors. Validate the JSON syntax before running the node.

  • API request failures
    Network issues, incorrect credentials, or invalid request bodies may cause the API call to fail. Check the error messages returned in the output and verify connectivity and permissions.

  • Continue On Fail behavior
    If enabled, the node will continue processing subsequent items even if some fail, returning error details in the output JSON.

Links and References

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