Halo PSA icon

Halo PSA

Consume Halo PSA API

Actions795

KB Entry → Get One KB Entry

AI-generated

Overview

This node integrates with the Halo PSA API to retrieve a single Knowledge Base (KB) Entry by its unique identifier. It is useful in scenarios where you want to fetch detailed information about a specific KB article stored in Halo PSA, such as for displaying it in a custom dashboard, automating documentation workflows, or syncing KB content with other systems.

For example, you might use this node to:

  • Retrieve a KB entry to display its content on a company intranet.
  • Automate updates or audits of knowledge base articles by fetching their current state.
  • Integrate KB data into customer support tools to provide agents with relevant information.

Properties

Name Meaning
Id The unique numeric identifier of the KB Entry to retrieve.
Includedetails Boolean flag to include extra related objects/details in the response.
Language Code Optional language code to specify the language version of the KB Entry to retrieve.
Language Override Optional override for language settings when fetching the KB Entry.
Organisation Id Optional organisation identifier to scope the KB Entry retrieval within a specific org.

Output

The node outputs a JSON object representing the requested KB Entry. This includes all standard fields of the KB Entry and, if Includedetails is set, additional related objects or metadata associated with that entry.

The output structure corresponds directly to the Halo PSA API's response for a single KB Entry, typically including fields like title, content, creation date, last updated date, language details, and organisation info.

No binary data output is produced by this operation.

Dependencies

  • Requires an active connection to the Halo PSA API via an API key credential.
  • The node expects configuration of credentials containing the base URL, tenant ID, client ID, and client secret for authenticating requests.
  • Network access to the Halo PSA API endpoint is necessary.

Troubleshooting

  • Missing Credentials Error: If no credentials are provided or they are invalid, the node will throw an error indicating "No credentials returned!". Ensure that valid API authentication details are configured.
  • Resource or Operation Not Found: Errors like "Resource KB Entry not found" or "Operation Get One KB Entry not found for resource KB Entry" indicate misconfiguration of resource or operation parameters.
  • Invalid Id Parameter: Providing an invalid or missing Id will cause the API request to fail. Make sure the Id is a valid number corresponding to an existing KB Entry.
  • API Request Failures: Network issues, incorrect tenant/client credentials, or insufficient permissions can cause request failures. Check API access rights and network connectivity.
  • JSON Parsing Issues: If using advanced query parameters or JSON bodies, ensure proper JSON formatting to avoid parsing errors.

Links and References

Discussion