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Halo PSA

Consume Halo PSA API

Actions795

Request Type → List Of Request Type

AI-generated

Overview

This node integrates with the Halo PSA API to list request types (ticket types) based on various filtering criteria. It is useful for IT service management workflows where you need to retrieve and work with different categories or types of service requests or tickets defined in Halo PSA.

Typical use cases include:

  • Fetching a filtered list of ticket/request types to display in a dashboard or form.
  • Automating ticket creation by selecting appropriate request types dynamically.
  • Reporting or analytics on ticket types, including counts and status filters.

For example, you might use this node to get all active ticket types that a user can create or edit, or to filter ticket types visible to anonymous users.

Properties

Name Meaning
Access Control Level (int) Filters response based on the access control level.
Anonanduser (bool) Filter on ticket types that can be viewed by anonymous users.
Can Create Only (bool) Filters by the ticket types that are created.
Can Edit Only (bool) Filters by the ticket types that can be edited.
Canagentsselect (bool) Filter on ticket types that agents can select.
Canusercreate (bool) (No description provided)
Client Id (int) Filter Request Types by a particular customer.
Domain (string) For use with counts: reqs - tickets, opps - opportunities, prjs - projects.
Group Id (int) Filters by the ticket type group.
Include Current (int) Includes this ticket type in the response - used alongside can create and can edit.
Include Mandatory Field Check (bool) (No description provided)
Isquicktimedropdown (bool) Filters by the ticket types that display on quick time.
Itil Type (int) Filter by ITIL type.
Outcome Id (int) (No description provided)
Searchtickets (string) Filter on ticket types based on tickets.
Showall (bool) Admin override to show all ticket types, overriding tickets permissions.
Showcounts (bool) Show the count of tickets in the response.
Showinactive (bool) Include inactive ticket types in the response.
Sprints Only (bool) (No description provided)
Ticketarea Id (int) Only for showcounts - ticket area filter.
User Only (bool) Filters by the ticket types that user can see.
View Id (int) Only for showcounts - ticket view filter.

Output

The node outputs an array of JSON objects representing the request types matching the specified filters. Each item corresponds to one request type with its properties as returned by the Halo PSA API.

If the operation includes counts (when showcounts is true), the output will also contain ticket counts related to each request type.

The node does not output binary data.

Dependencies

  • Requires connection to the Halo PSA API.
  • Needs an API authentication credential configured in n8n with base URL, tenant identifier, client ID, and client secret.
  • The node uses HTTP requests with appropriate headers for authentication.

Troubleshooting

  • No credentials returned!
    This error occurs if the node cannot find or access the required API credentials. Ensure that the API key/credential is properly set up in n8n and linked to the node.

  • Resource or Operation not found
    If the resource or operation name is incorrect or missing, the node will throw an error. Verify that "Request Type" is selected as the resource and "List Of Request Type" as the operation.

  • API request failures
    Network issues, invalid credentials, or incorrect parameters may cause API errors. Enable "Continue On Fail" to handle errors gracefully and inspect error messages in the output.

  • Invalid parameter values
    Some filters expect integers or booleans; providing wrong types may cause unexpected results or errors. Validate input types before execution.

Links and References

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