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Halo PSA

Consume Halo PSA API

Actions795

Incoming Email → Get One Incoming Email

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Overview

This node integrates with the Halo PSA API to retrieve data about incoming emails. Specifically, the "Get One Incoming Email" operation fetches details of a single incoming email by its unique identifier. This is useful in scenarios where you want to automate workflows based on specific email messages received in your PSA system, such as triggering follow-up actions, logging communications, or extracting email content for further processing.

Practical examples include:

  • Automatically retrieving and processing an incoming email related to a support ticket.
  • Fetching detailed information about a particular email to update records or notify team members.
  • Integrating email data into other systems or dashboards for monitoring communication history.

Properties

Name Meaning
Id The unique numeric identifier of the incoming email to retrieve.
Includedetails Optional flag or parameter to specify whether to include detailed information in response.
Showcurrentagentonly Optional flag or parameter to filter results to only show emails related to the current agent.

Output

The node outputs a JSON object representing the retrieved incoming email. The structure corresponds directly to the data returned by the Halo PSA API for that email, including fields such as sender, subject, body, timestamps, and any additional details if requested.

If binary data were involved (e.g., attachments), it would be included in the output's binary property, but this operation focuses on fetching email metadata and content in JSON format only.

Dependencies

  • Requires connection to the Halo PSA API.
  • Needs an API authentication setup with credentials including base URL, tenant identifier, client ID, and client secret.
  • The node expects these credentials to be configured in n8n prior to execution.

Troubleshooting

  • No credentials returned!
    This error indicates missing or misconfigured API credentials. Ensure that the required API key or authentication token is properly set up in n8n.

  • Resource or Operation not found
    If the specified resource ("Incoming Email") or operation ("Get One Incoming Email") is not recognized, verify that the node configuration matches supported resources and operations.

  • Invalid or missing Id parameter
    Since the Id is required, omitting it or providing an invalid value will cause the request to fail. Double-check that the Id is correctly provided as a number.

  • API request failures
    Network issues, incorrect base URL, or invalid tenant/client credentials can cause request errors. Review the API endpoint and credential settings.

  • Continue On Fail behavior
    If enabled, the node will return error messages in the output JSON instead of stopping execution, allowing workflows to handle errors gracefully.

Links and References

Note: The above summary is based solely on static analysis of the provided source code and property definitions.

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