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Halo PSA

Consume Halo PSA API

Actions795

Remote Session Data → Get One Remote Session Data

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Overview

This node integrates with the Halo PSA API to retrieve data about a single remote session. Specifically, the "Get One Remote Session Data" operation fetches detailed information for a remote session identified by its unique ID. This is useful in scenarios where you need to access or audit specific remote support sessions, such as reviewing session details for troubleshooting, compliance, or reporting purposes.

Practical examples include:

  • Fetching session metadata to verify technician activity.
  • Retrieving session details to analyze connection times or issues.
  • Integrating session data into dashboards or ticketing systems for enhanced visibility.

Properties

Name Meaning
Id The unique numeric identifier of the remote session to retrieve.
Includedetails Optional flag/query parameter to specify whether to include detailed information in the response.

Output

The node outputs JSON data representing the remote session's information as returned by the Halo PSA API. The structure typically includes session metadata such as session ID, timestamps, user details, and optionally extended details if requested via the Includedetails property.

No binary data output is produced by this operation.

Example output JSON (simplified):

{
  "id": 123,
  "sessionName": "Support Session",
  "startTime": "2024-01-01T12:00:00Z",
  "endTime": "2024-01-01T13:00:00Z",
  "user": {
    "id": 456,
    "name": "Technician Name"
  },
  "details": { /* present if Includedetails is true */ }
}

Dependencies

  • Requires an active connection to the Halo PSA API.
  • Needs credentials including base URL, tenant identifier, client ID, and client secret configured in n8n.
  • The node uses HTTP requests with appropriate headers for authentication.
  • No additional external dependencies beyond the Halo PSA API and n8n environment.

Troubleshooting

  • No credentials returned!
    Ensure that valid API credentials are configured in n8n before executing the node.

  • Resource or Operation not found errors
    Verify that the resource is set to "Remote Session Data" and the operation to "Get One Remote Session Data".

  • Invalid or missing Id parameter
    The Id property is required and must be a valid number corresponding to an existing remote session.

  • API request failures
    Check network connectivity, API endpoint correctness, and credential validity. Review error messages returned from the API for more details.

  • JSON parsing errors on parameters
    If using advanced query or body parameters, ensure JSON strings are well-formed.

Links and References

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