Actions253
- Platform: Account Actions
- Platform: Account User Actions
- Platform: Agent Bot Actions
- Platform: Banner Actions
- Platform: User Actions
- Account Actions
- Agent Actions
- Agent Bot (Account) Actions
- Automation Rule Actions
- Banner Message Actions
- Portal (Help Center) Actions
- Data Import Actions
- Dashboard App Actions
- CSAT Survey Response Actions
- Audit Log Actions
- Applied SLA Actions
- Reporting Event Actions
- Assignable Agents Actions
- Inbox Members Actions
- Search Actions
- Actions (contact/conversation) Actions
- Campaign Actions
- Call History Actions
- Canned Response Actions
- Chat Room Actions
- Contact Actions
- Contact Note Actions
- Conversation Actions
- Create
- Get
- List
- Send Message
- Send File
- Send with Template
- List Messages
- Delete Message
- List Attachments
- Download Attachment
- Assign Agent
- Assign Team
- Add Labels
- Remove Labels
- Update Labels
- List Labels
- Toggle Status
- Set Priority
- Add Custom Attributes
- Remove Custom Attributes
- Set Custom Attributes
- Update Last Seen
- Update Presence
- Mark Unread
- Update Attachment Metadata
- Mute
- Unmute
- Pin
- Unpin
- Send Transcript
- Filter
- Delete
- Custom Attribute Actions
- Custom Filter Actions
- Custom Resolution Reason Actions
- Custom Role Actions
- Custom Scheduled Message Type Actions
- Inbox Actions
- Integration Actions
- Label Actions
- Macro Actions
- Message Template Actions
- Notification Actions
- Profile Actions
- QuePasa Actions
- Report Actions
- Scheduled Message Actions
- SLA Policy Actions
- Team Actions
Agent → Create
AI-generatedSummary
Create a new agent in a specified account by providing the agent's full name, email, and role. Optionally set the agent's availability status, auto offline setting, and override the name.
Inputs
- AccountId (required) — Select the account in which to create the agent, either from a searchable list or by specifying the account ID.
- Name (required) — Full name of the agent.
- Email (required) — Email address of the agent.
- Role (required) — Role of the agent, chosen from a list filtered by the selected account or by providing its ID.
- Additional Fields — Optional fields to specify the agent's full name override, availability status (Available, Busy, Offline), and auto offline behavior (whether status automatically changes to offline when away).
Output shape
A single agent object representing the newly created agent within the specified account.
The output includes fields reflecting the agent's identity, role, and availability settings. All required inputs must be provided for successful creation. Additional optional fields can modify agent availability and behavior.
Examples
Example 1: Create a new support agent in a specific account
Specify the account by selection or ID, provide the agent's name and email, select or specify the role, and optionally set availability or auto offline behavior.