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Actions253

Custom Resolution Reason → Create

AI-generated

Summary

Create a new custom resolution reason for a specified account.

Inputs

  • accountId (required) — The account where the resolution reason will be created.
  • labelText (required) — Label for the resolution reason.
  • locale — Locale used for label and description (default: pt-BR). Options include English (en), Portuguese (Brazil) (pt-BR), Portuguese (pt), and Spanish (es).
  • additionalFields — Collection of optional attributes including Active status, Description, Key, and Position.

Output shape

a single record

Returns the created custom resolution reason object returned by the API.

Examples

Example 1: Create a simple custom resolution reason

Account: Select account, Label: Resolved by Customer, Locale: English

Example 2: Create a custom resolution reason with key and position

Account: Select account, Label: Inactivity, Locale: pt-BR, Additional Fields: { Key: customer_inactivity, Position: 1, Active: true }

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