Actions253
- Platform: Account Actions
- Platform: Account User Actions
- Platform: Agent Bot Actions
- Platform: Banner Actions
- Platform: User Actions
- Account Actions
- Agent Actions
- Agent Bot (Account) Actions
- Automation Rule Actions
- Banner Message Actions
- Portal (Help Center) Actions
- Data Import Actions
- Dashboard App Actions
- CSAT Survey Response Actions
- Audit Log Actions
- Applied SLA Actions
- Reporting Event Actions
- Assignable Agents Actions
- Inbox Members Actions
- Search Actions
- Actions (contact/conversation) Actions
- Campaign Actions
- Call History Actions
- Canned Response Actions
- Chat Room Actions
- Contact Actions
- Contact Note Actions
- Conversation Actions
- Create
- Get
- List
- Send Message
- Send File
- Send with Template
- List Messages
- Delete Message
- List Attachments
- Download Attachment
- Assign Agent
- Assign Team
- Add Labels
- Remove Labels
- Update Labels
- List Labels
- Toggle Status
- Set Priority
- Add Custom Attributes
- Remove Custom Attributes
- Set Custom Attributes
- Update Last Seen
- Update Presence
- Mark Unread
- Update Attachment Metadata
- Mute
- Unmute
- Pin
- Unpin
- Send Transcript
- Filter
- Delete
- Custom Attribute Actions
- Custom Filter Actions
- Custom Resolution Reason Actions
- Custom Role Actions
- Custom Scheduled Message Type Actions
- Inbox Actions
- Integration Actions
- Label Actions
- Macro Actions
- Message Template Actions
- Notification Actions
- Profile Actions
- QuePasa Actions
- Report Actions
- Scheduled Message Actions
- SLA Policy Actions
- Team Actions
Applied SLA → Metrics
AI-generatedSummary
Retrieves metric statistics for applied SLAs, filtered by the selected account and an optional date range.
Inputs
- accountId (required) — Select the account to use. Supports searching by name or entering an ID directly.
- from — Start of the date range for metrics. Visible for list, download, and metrics operations.
- to — End of the date range for metrics. Visible for list, download, and metrics operations.
Output shape
Metric data specific to the applied SLA resource, typically including counts, durations, and compliance rates.
The operation is identified as
metricsAppliedSlasin the appliedSla module. TheaccountIdparameter is required;fromandtoare optional date filters. All parameter behaviors are derived from the operation-scoped properties and source function declaration.