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Conversation → Set Custom Attributes
AI-generatedSummary
Set custom attributes on a conversation using pre-defined attribute keys, key-value pairs, or a JSON object.
Inputs
- accountId (required) — The account containing the target conversation.
- inboxId (required) — The inbox containing the conversation.
- conversationId (required) — The ID of the conversation to update.
- specifyCustomAttributes — Method for supplying attributes: 'definition' (pre-defined keys), 'keypair' (manual key-value pairs), or 'json' (raw JSON).
- customAttributesDefinition — List of key-value pairs selecting from pre-defined attribute keys.
- customAttributesKeypair — List of manually defined attribute name-value pairs.
- customAttributesJson — Raw JSON object containing custom attribute key-value pairs.
Output shape
a single record
Returns the updated conversation object containing the updated custom attributes payload.
Examples
Example 1: Set pre-defined custom attributes on a conversation
Select Account, Inbox, and Conversation. Set Specify Custom Attributes to 'From Definitions' and select attribute keys with their corresponding string values.
Example 2: Pass custom attributes using a raw JSON payload
Select Account, Inbox, and Conversation. Set Specify Custom Attributes to 'JSON' and provide a JSON object such as {"vip_status": "gold", "ticket_id": "98765"}.