Actions253
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Custom Resolution Reason → List
AI-generatedSummary
List custom resolution reasons configured for a specific account.
Inputs
- accountId (required) — The target account ID or locator.
- includeInactive — Whether to include inactive resolution reasons in the returned list.
Output shape
a list of items
Returns custom resolution reason records for the specified account.
Examples
Example 1: Fetch active resolution reasons for an account
Set Account to the target account ID and keep Include Inactive as false.
Example 2: Fetch all resolution reasons including inactive ones
Set Account to the target account ID and enable Include Inactive.