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Conversation → Add Custom Attributes
AI-generatedSummary
Adds or updates custom attribute key-value pairs on a specified conversation.
Inputs
- accountId (required) — Select the account associated with the conversation.
- inboxId (required) — Select the inbox containing the target conversation.
- conversationId (required) — Select or enter the ID of the conversation to update.
- specifyCustomAttributes — Choose how custom attributes are defined: 'definition' (predefined list), 'keypair' (manual name/value fields), or 'json'.
- customAttributesDefinition — Predefined conversation attributes selected from a list along with their values.
- customAttributesKeypair — Custom attribute key-value pairs configured manually.
- customAttributesJson — JSON object representing the custom attribute key-value pairs to append.
Output shape
a single record
Returns the updated conversation object containing the updated custom attributes payload.
Examples
Example 1: Add custom attributes using predefined definitions
Set Account, Inbox, and Conversation IDs, keep Specify Custom Attributes as 'From Definitions', and add attribute keys and values under Custom Attributes.
Example 2: Add custom attributes via raw JSON object
Set Account, Inbox, and Conversation IDs, set Specify Custom Attributes to 'JSON', and enter a JSON object like {"priority_code": "VIP", "lead_score": "85"}.