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Conversation → Pin
AI-generatedSummary
Pin the specified conversation in the given inbox and account.
Inputs
- accountId (required) — Select the account to use.
- inboxId (required) — Select the inbox to use
- conversationId (required) — Select the conversation to use
Output shape
Updated conversation object with pinned status
This operation does not return additional data beyond the conversation record.
Examples
Example 1: Pin a conversation after a support ticket is escalated.
Set Account, Inbox, and Conversation IDs to target the conversation.