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Conversation → Toggle Status
AI-generatedSummary
Change the status of a specified conversation, such as setting it to open, resolved, pending, or snoozed.
Inputs
- accountId (required) — Select or enter the ID of the account.
- inboxId (required) — Select or enter the ID of the inbox.
- conversationId (required) — Select or enter the ID of the conversation to update.
- status — The target status for the conversation: Open, Resolved, Pending, or Snoozed. Defaults to Resolved.
- snoozeUntil — The timestamp until which the conversation should remain snoozed. Only applicable when status is set to Snoozed.
Output shape
a single record
Returns the updated conversation object containing the new status and updated conversation metadata.
Examples
Example 1: Mark a conversation as resolved
Select the Account, Inbox, and Conversation ID, and set Status to 'Resolved'.
Example 2: Snooze a conversation until a future date
Select the Account, Inbox, and Conversation ID, set Status to 'Snoozed', and specify a date/time in 'Snooze Until'.