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Interact with the Chat API

Actions253

Conversation → Set Priority

AI-generated

Summary

Set the priority level for a specific conversation in Chat/Approach.

Inputs

  • accountId (required) — Select or specify the ID of the account.
  • inboxId (required) — Select or specify the ID of the inbox.
  • conversationId (required) — Select or specify the ID of the conversation.
  • priority (required) — Priority level to assign to the conversation: None, Low, Medium, High, or Urgent.

Output shape

a single record

Returns the updated conversation object containing details such as ID, status, and updated priority.

Examples

Example 1: Escalate an urgent conversation

Set Account, Inbox, Conversation ID, and set Priority to Urgent.

Example 2: Clear priority from a conversation

Set Account, Inbox, Conversation ID, and set Priority to None.

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