Actions253
- Platform: Account Actions
- Platform: Account User Actions
- Platform: Agent Bot Actions
- Platform: Banner Actions
- Platform: User Actions
- Account Actions
- Agent Actions
- Agent Bot (Account) Actions
- Automation Rule Actions
- Banner Message Actions
- Portal (Help Center) Actions
- Data Import Actions
- Dashboard App Actions
- CSAT Survey Response Actions
- Audit Log Actions
- Applied SLA Actions
- Reporting Event Actions
- Assignable Agents Actions
- Inbox Members Actions
- Search Actions
- Actions (contact/conversation) Actions
- Campaign Actions
- Call History Actions
- Canned Response Actions
- Chat Room Actions
- Contact Actions
- Contact Note Actions
- Conversation Actions
- Create
- Get
- List
- Send Message
- Send File
- Send with Template
- List Messages
- Delete Message
- List Attachments
- Download Attachment
- Assign Agent
- Assign Team
- Add Labels
- Remove Labels
- Update Labels
- List Labels
- Toggle Status
- Set Priority
- Add Custom Attributes
- Remove Custom Attributes
- Set Custom Attributes
- Update Last Seen
- Update Presence
- Mark Unread
- Update Attachment Metadata
- Mute
- Unmute
- Pin
- Unpin
- Send Transcript
- Filter
- Delete
- Custom Attribute Actions
- Custom Filter Actions
- Custom Resolution Reason Actions
- Custom Role Actions
- Custom Scheduled Message Type Actions
- Inbox Actions
- Integration Actions
- Label Actions
- Macro Actions
- Message Template Actions
- Notification Actions
- Profile Actions
- QuePasa Actions
- Report Actions
- Scheduled Message Actions
- SLA Policy Actions
- Team Actions
Call History → List
AI-generatedSummary
List call history records for a selected account with optional filters, pagination, and status.
Inputs
- accountId (required) — Select the account whose call history to retrieve.
- filters — Apply filter criteria such as date range, direction, and inbox.
- date_from — Start of the date range for filtering calls.
- date_to — End of the date range for filtering calls.
- direction — Filter calls by direction (all, inbound, or outbound).
- inboxId — Limit results to a specific inbox.
- page — Page number for paginated results (minimum 1).
- status — Filter calls by status (e.g., completed, failed).
Output shape
a list of call history records
Pagination is controlled via the page parameter; results may include additional metadata such as total count. The response body is an array of call history items.
Examples
Example 1: Retrieve outbound calls for an account within a specific date range
accountId=12345, filters.date_from=2024-01-01, filters.date_to=2024-01-31, filters.direction=outbound, page=1
Example 2: List inbound calls from a particular inbox
accountId=12345, inboxId=6789, filters.direction=inbound, page=2
Example 3: Get recent completed calls, paginated
accountId=12345, status=completed, page=3