ChatInstall

Summary

Create a new conversation for a contact in an inbox using the selected Approach account.

Inputs

• accountId (required) — Select the Approach account to use. Can be chosen from a list or entered by ID (numeric).
• inboxId (required) — Select the inbox where the conversation will be created. Can be chosen from a list or entered by ID (numeric).
• contactId (required) — Select the contact that will be associated with the conversation. Can be chosen from a list or entered by ID (numeric).

Output shape

The created conversation object returned by the Approach/Chatwoot API, typically containing fields such as id, inbox_id, contact_id, status, and any custom attributes.

If the request fails, the node will throw an error that can be handled by n8n's error handling mechanisms.

Examples

Example 1: Start a new support chat for a website visitor.

Choose your Approach account, select the inbox for web chats, and pick the contact representing the visitor. The node creates the conversation and returns its details for further steps (e.g., sending a welcome message).

Links

• n8n community nodes installation guide