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Agent → Update
AI-generatedSummary
Updates an existing agent in the Fale Já (Chatwoot) system via the selected API (Application, Client, or Platform). You must specify the Agent ID and can optionally update the agent's name, email, role, and availability status.
Inputs
- apiType — Select which API to use based on your role and use case. 'application' for agents/admins, 'client' for end‑users, 'platform' for system administrators managing multiple accounts. Default: 'application'.
- agentId (required) — The numeric ID of the agent to update.
- updateFields — Collection of fields to update on the agent. Only include fields you wish to change; omitted fields are left unchanged.
Output shape
object
Returns the updated agent object as provided by the Fale Já API after the update operation.
Examples
Example 1: Change an agent's role to administrator and set them to busy
apiType: application, agentId: 42, updateFields: { role: 'administrator', availability: 'busy' }