Actions123
- Account Actions
- Account Agent Bot Actions
- Agent Actions
- Audit Log Actions
- Automation Rule Actions
- Canned Response Actions
- Contact Actions
- Contact Label Actions
- Conversation Actions
- Conversation Assignment Actions
- Custom Attribute Actions
- CSAT Survey Actions
- Custom Filter Actions
- Help Center Actions
- Inbox Actions
- Label Actions
- Conversation Label Actions
- Integration Actions
- Message Actions
- Profile Actions
- Report Actions
- Team Actions
- Webhook Actions
Inbox → Create
AI-generatedSummary
Create a new inbox in Chatwoot via the selected API (Application, Client, or Platform).
Inputs
- apiType — Select which API to use: Application API (agents/admins), Client API (end‑users), or Platform API (system administrators). Defaults to Application API.
- name (required) — The name of the inbox to create.
- channelType (required) — The channel type for the inbox: Web Widget, API, Email, Twilio, or WhatsApp. Defaults to Web Widget.
- additionalFields — Optional settings for the inbox.
Output shape
object
Returns the created inbox object from the Chatwoot API (id, name, channel_type, and any additional fields).
Examples
Example 1: Create a WhatsApp inbox with auto‑assignment enabled.
apiType: Application API, name: Support WhatsApp, channelType: WhatsApp, additionalFields.enable_auto_assignment: true