Actions123
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Automation Rule → Create
AI-generatedSummary
Creates a new automation rule in Fale Ja (Chatwoot).
Inputs
- apiType — Select which API to use based on your role and use case (Application API for agents/admins, Client API for end‑users, Platform API for self‑hosted/reseller admins). Defaults to Application API.
- name (required) — Name of the automation rule.
- event_name (required) — Event that triggers the rule (Conversation Created, Conversation Updated, or Message Created).
- conditions (required) — Array of condition objects as JSON, e.g. [{
Output shape
object
Returns the created automation rule object from the Fale Ja API.
Examples
Example 1: Assign incoming open conversations to a premium team.
Set name to 'Assign VIP to Premium Team', event_name to 'Conversation Created', conditions to [{