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Help Center → Get Article
AI-generatedSummary
Retrieve a Help Center article by ID.
Inputs
- apiType — Select which API to use based on your role and use case. Defaults to Application API for agents and admins managing conversations, contacts, messages, teams, reports and account settings.
- articleId (required) — The ID of the article to retrieve.
Output shape
Article data returned from the Help Center API.
The apiType parameter routes the request to the appropriate Fale Já API scope (application, client, or platform). The articleId is the only mandatory parameter; without a valid ID the operation cannot execute.
Examples
Example 1: Fetch a single Help Center article for an agent workflow.
Set apiType to 'application' (default) and articleId to the target article's numeric ID.