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Conversation → Create
AI-generatedSummary
Create conversation with specified contact, inbox, and optional fields; API type determines role context
Inputs
- apiType — API role context: application (agents/admins), client (end-users), platform (administrators)
- contactId (required) — Contact ID to create the conversation with
- inboxId (required) — Inbox ID to create the conversation in
- additionalFields — Optional conversation properties
Output shape
not explicitly declared
API type defaults to application; contactId and inboxId are mandatory
Examples
Example 1: Create a new conversation for a client contact in a specific inbox with an initial message
apiType: client; contactId: 42; inboxId: 5; additionalFields: { status: open, message: Hello, how can I help? }