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Report → Get Agent Conversation Metrics
AI-generatedSummary
Get Agent Conversation Metrics
Inputs
- apiType — Select which API to use based on your role and use case (Application API for agents/admins, Client API for end-users, Platform API for system administrators). Default: application.
- metric (required) — The metric to get report for. Options: conversations_count, incoming_messages_count, outgoing_messages_count, avg_first_response_time, avg_resolution_time, resolutions_count. Default: conversations_count.
- type (required) — The type of report. Options: account, agent, inbox, label, team. Default: account.
- since — Start date for the report (Unix timestamp or date string). Default: empty.
- until — End date for the report (Unix timestamp or date string). Default: empty.
- id — The ID of the agent. Optional for getAgentSummary, required for getAgentConversationMetrics. Default: 0.
- conversationId (required) — The ID of the conversation to get metrics for. Default: 0.
Output shape
Metric values for the specified report type, time range, and agent/conversation scope
Returned data shape not explicitly declared in properties or source; metric and type selections determine report content.
Examples
Example 1: Get conversations count report for all agents using Application API
apiType=application, metric=conversations_count, type=account