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Fale Já

Interaja com a API do Fale Já - Application, Client e Platform APIs

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Report → Get Team Summary

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Summary

Fetches a report summary for the selected metric and type over an optional date range using the Fale Já API.

Inputs

  • apiType — Select which API to use: Application (agents/admins), Client (end‑users), or Platform (system administrators). Defaults to Application.
  • metric (required) — The metric to report: conversations_count, incoming_messages_count, outgoing_messages_count, avg_first_response_time, avg_resolution_time, or resolutions_count.
  • type (required) — The report type: account, agent, inbox, label, or team.
  • since — Start date for the report (Unix timestamp or date string).
  • until — End date for the report (Unix timestamp or date string).

Output shape

Object containing the requested report data for the specified metric and type.

The exact response structure depends on the selected metric and API type, but will include the computed value(s) for the requested time period.

Examples

Example 1: Get the number of conversations for a team from the last week

apiType: Application, metric: conversations_count, type: team, since: , until: now

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