Fale JáInstall

Summary

Assigns an agent to a conversation via the selected Chatwoot API type.

Inputs

• apiType — Select which API to use based on your role and use case. Defaults to the Application API for agent and admin conversation management. Options: Application API (for agents and admins), Client API (for end-users/customers), Platform API (for system administrators). Default: application
• conversationId (required) — The ID of the conversation to assign. Accepts a numeric conversation identifier.
• assignee_id (required) — The ID of the agent to assign the conversation to. Use 0 to unassign the conversation. Default: 0

Output shape

The operation returns the updated conversation assignment record from the Chatwoot API, reflecting the new agent assignment or unassignment status.

Setting assignee_id to 0 explicitly unassigns the conversation. The apiType parameter determines which Chatwoot API endpoint is used (application, client, or platform). All parameters are passed directly to the underlying Chatwoot Conversation Assignments endpoint.

Examples

Example 1: Assign agent ID 42 to conversation ID 123 using the Application API

apiType: application, conversationId: 123, assignee_id: 42

Links

• n8n community nodes installation guide