Actions123
- Account Actions
- Account Agent Bot Actions
- Agent Actions
- Audit Log Actions
- Automation Rule Actions
- Canned Response Actions
- Contact Actions
- Contact Label Actions
- Conversation Actions
- Conversation Assignment Actions
- Custom Attribute Actions
- CSAT Survey Actions
- Custom Filter Actions
- Help Center Actions
- Inbox Actions
- Label Actions
- Conversation Label Actions
- Integration Actions
- Message Actions
- Profile Actions
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- Team Actions
- Webhook Actions
Help Center → Create Category
AI-generatedSummary
Create Category
Inputs
- apiType — Select which API to use based on your role and use case. Options: Application API (for agents and admins to manage conversations, contacts, messages, teams, reports and account settings), Client API (for end-users/customers to interact through web widgets, mobile apps or custom chat interfaces), Platform API (for system administrators to manage multiple accounts, users, and platform-level configurations (self-hosted/reseller)).
- portalId (required) — The ID of the help center portal.
- name (required) — Name of the category.
- description — Description of the category.
- additionalFields — Additional fields for the category.
Output shape
category object
Not explicitly declared in properties or source; avoid inventing return shape.