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Fale Já

Interaja com a API do Fale Já - Application, Client e Platform APIs

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CSAT Survey → Get Many

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Summary

Retrieves multiple CSAT survey responses from Fale Já.

Inputs

  • apiType (required) — Select the API type (Application, Client, or Platform) to determine which endpoint is used.
  • returnAll — When true, returns all matching results; when false, limits results by the 'limit' field.
  • limit — Maximum number of results to return (1‑100). Ignored when 'returnAll' is true.
  • additionalFields.user_id — Filter results by the agent/user ID that handled the conversation.
  • additionalFields.since — Start date for filtering responses (ISO 8601).
  • additionalFields.until — End date for filtering responses (ISO 8601).
  • additionalFields.rating — Filter by a specific rating (1‑5).

Output shape

Array of CSAT survey response objects as returned by the selected Fale Já API.

Each item contains the fields defined by the Fale Já CSAT survey endpoint (e.g., id, rating, created_at, user_id, etc.).

Examples

Example 1: Get the latest 20 CSAT surveys for agent 42 from the last month.

API Type: Application API; Return All: false; Limit: 20; Additional Fields → User ID: 42; Since: 2024-08-01T00:00:00Z; Until: 2024-08-31T23:59:59Z.

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