Actions123
- Account Actions
- Account Agent Bot Actions
- Agent Actions
- Audit Log Actions
- Automation Rule Actions
- Canned Response Actions
- Contact Actions
- Contact Label Actions
- Conversation Actions
- Conversation Assignment Actions
- Custom Attribute Actions
- CSAT Survey Actions
- Custom Filter Actions
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- Integration Actions
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Report → Get Account Reporting Events
AI-generatedSummary
Get Account Reporting Events
Inputs
- apiType — Select which API to use based on your role and use case (application for agents/admins, client for end-users, platform for system admins)
- metric (required) — The metric to get report for (conversations_count, incoming_messages_count, outgoing_messages_count, avg_first_response_time, avg_resolution_time, resolutions_count)
- type (required) — The type of report (account, agent, inbox, label, or team)
- since — Start date for the report (Unix timestamp or date string)
- until — End date for the report (Unix timestamp or date string)
Output shape
array of reporting events or metrics matching the specified criteria
地理范围由 type 参数决定，时间范围由 since/until 决定，apiType 影响底层 API 端点。