Actions64
- CRM Voalle Actions
- Financeiro Actions
- ISP | Telecom Actions
- Service Desk Actions
- Buscar Detalhes Da Solicitacao
- Buscar Relatos Por Solicitacao
- Listar Solicitacoes Por Cliente
- Listar Tipos De Solicitacao
- Buscar Tipo De Solicitacao
- Listar SLAs Por Tipo De Solicitacao
- Listar Etiquetas E Catalogo Por Cliente
- Listar Etiquetas Por Cliente
- Listar Catalogos De Servico
- Listar Itens Do Catalogo
- Listar Subitens Do Item
- Buscar Anexos Da Solicitacao
- Consultar Agendamentos Do FSM
- Listar Produtos Alocados
- Alocar Produto
- Efetivar Produtos
- Alocar Patrimonios
- Efetivar Patrimonios
- Retornar Patrimonio
- Listar Equipes Para Encaminhamento
- Listar Status Para Encaminhamento
- Listar Motivos Para Encaminhamento
- Encaminhar Solicitacao
- Abrir Solicitacao Externa Detalhada
- Abrir Solicitacao Interna Detalhada
- Abrir Solicitacao Simplificada
- Abrir Solicitacao CRM
- Abrir Solicitacao Para Ponto De Acesso
- Realizar Manutencao Em Solicitacao
- Encerrar Solicitacao Para Ponto De Acesso
- Abrir Solicitacao Para Cliente
- Encerrar Solicitacao Para Cliente
- Adicionar Apontamento Em Solicitacao
- Adicionar Relato E Alterar Status
- Enviar Anexo Em Solicitacao
- Baixar Anexo Da Solicitacao
- Suite Actions
Service Desk → Abrir Solicitacao CRM
AI-generatedOverview
This node operation 'Abrir Solicitacao CRM' under the 'Service Desk' resource is designed to open a commercial request (solicitation) in a CRM system. It is useful for automating the creation of service desk tickets or commercial requests related to contracts within a CRM environment. For example, a user can input details about a commercial request, including description and contract identifiers, and the node will send this data to the Voalle API to create the solicitation automatically.
Use Case Examples
- Automatically open a commercial request in the CRM when a new contract is signed.
- Create service desk tickets for contract-related issues without manual entry.
Properties
| Name | Meaning |
|---|---|
| Descricao | Description of the commercial solicitation, required to describe the request. |
| ID Do Contrato | Contract ID, a required numeric identifier for the contract related to the solicitation. |
| ID Da Etiqueta Do Contrato | Contract Service Tag ID, an optional numeric identifier for tagging the contract service. |
Output
JSON
json- The JSON response from the Voalle API after creating the CRM solicitation, containing details of the created request or any relevant response data.
Dependencies
- Voalle API authentication credentials are required to authorize requests to the Voalle API.
Troubleshooting
- If the operation is not implemented or recognized, the node throws an error indicating the operation is not implemented.
- Ensure that all required parameters (Descricao and ID Do Contrato) are provided; missing required fields may cause request failures.
- Verify that the Voalle API credentials are correctly configured and valid to avoid authentication errors.