Actions64
- CRM Voalle Actions
- Financeiro Actions
- ISP | Telecom Actions
- Service Desk Actions
- Buscar Detalhes Da Solicitacao
- Buscar Relatos Por Solicitacao
- Listar Solicitacoes Por Cliente
- Listar Tipos De Solicitacao
- Buscar Tipo De Solicitacao
- Listar SLAs Por Tipo De Solicitacao
- Listar Etiquetas E Catalogo Por Cliente
- Listar Etiquetas Por Cliente
- Listar Catalogos De Servico
- Listar Itens Do Catalogo
- Listar Subitens Do Item
- Buscar Anexos Da Solicitacao
- Consultar Agendamentos Do FSM
- Listar Produtos Alocados
- Alocar Produto
- Efetivar Produtos
- Alocar Patrimonios
- Efetivar Patrimonios
- Retornar Patrimonio
- Listar Equipes Para Encaminhamento
- Listar Status Para Encaminhamento
- Listar Motivos Para Encaminhamento
- Encaminhar Solicitacao
- Abrir Solicitacao Externa Detalhada
- Abrir Solicitacao Interna Detalhada
- Abrir Solicitacao Simplificada
- Abrir Solicitacao CRM
- Abrir Solicitacao Para Ponto De Acesso
- Realizar Manutencao Em Solicitacao
- Encerrar Solicitacao Para Ponto De Acesso
- Abrir Solicitacao Para Cliente
- Encerrar Solicitacao Para Cliente
- Adicionar Apontamento Em Solicitacao
- Adicionar Relato E Alterar Status
- Enviar Anexo Em Solicitacao
- Baixar Anexo Da Solicitacao
- Suite Actions
Service Desk → Encaminhar Solicitacao
AI-generatedOverview
This node operation forwards a service desk solicitation (ticket) to another team or responsible person within the Voalle system. It is useful for automating the reassignment or escalation of support tickets based on specific reasons, teams, or statuses. For example, when a ticket requires specialized handling, this operation can forward it to the appropriate team with a motive and optional responsible person assigned.
Use Case Examples
- Forward a support ticket to the IT team with a reason for escalation.
- Reassign a customer request to a different team member with a status update.
Properties
| Name | Meaning |
|---|---|
| ID Da Solicitacao | The unique identifier of the solicitation (ticket) to be forwarded. |
| Motivo | An optional observation or reason for forwarding the solicitation. |
| Motivo De Encaminhamento | The forwarding motive selected from a list or provided by ID, indicating why the solicitation is being forwarded. |
| Equipe | The team to which the solicitation will be forwarded, selectable from a list or by ID. |
| Responsavel | Optional responsible person from the selected team to assign the solicitation to, selectable from a list or by ID. |
| Status Da Solicitacao | The status to assign to the solicitation after forwarding, selectable from a list or by ID. |
Output
JSON
json- The JSON response from the Voalle API after forwarding the solicitation, containing details of the updated solicitation or confirmation of the forwarding action.
Dependencies
- Voalle API authentication credentials
Troubleshooting
- Ensure the 'ID Da Solicitacao' is valid and corresponds to an existing solicitation in the Voalle system.
- Verify that the selected 'Motivo De Encaminhamento', 'Equipe', 'Responsavel', and 'Status Da Solicitacao' are valid and available via the API lists.
- Check API credentials and base URL configuration to ensure successful communication with the Voalle API.
- Common errors may include invalid IDs, missing required fields, or authorization failures. Verify input parameters and credentials to resolve these.