Actions64
- CRM Voalle Actions
- Financeiro Actions
- ISP | Telecom Actions
- Service Desk Actions
- Buscar Detalhes Da Solicitacao
- Buscar Relatos Por Solicitacao
- Listar Solicitacoes Por Cliente
- Listar Tipos De Solicitacao
- Buscar Tipo De Solicitacao
- Listar SLAs Por Tipo De Solicitacao
- Listar Etiquetas E Catalogo Por Cliente
- Listar Etiquetas Por Cliente
- Listar Catalogos De Servico
- Listar Itens Do Catalogo
- Listar Subitens Do Item
- Buscar Anexos Da Solicitacao
- Consultar Agendamentos Do FSM
- Listar Produtos Alocados
- Alocar Produto
- Efetivar Produtos
- Alocar Patrimonios
- Efetivar Patrimonios
- Retornar Patrimonio
- Listar Equipes Para Encaminhamento
- Listar Status Para Encaminhamento
- Listar Motivos Para Encaminhamento
- Encaminhar Solicitacao
- Abrir Solicitacao Externa Detalhada
- Abrir Solicitacao Interna Detalhada
- Abrir Solicitacao Simplificada
- Abrir Solicitacao CRM
- Abrir Solicitacao Para Ponto De Acesso
- Realizar Manutencao Em Solicitacao
- Encerrar Solicitacao Para Ponto De Acesso
- Abrir Solicitacao Para Cliente
- Encerrar Solicitacao Para Cliente
- Adicionar Apontamento Em Solicitacao
- Adicionar Relato E Alterar Status
- Enviar Anexo Em Solicitacao
- Baixar Anexo Da Solicitacao
- Suite Actions
Service Desk → Realizar Manutencao Em Solicitacao
AI-generatedOverview
This node operation interacts with the Voalle API to perform maintenance on a service desk solicitation. It is useful for updating or maintaining records related to service desk requests, such as incident reports or service matrix codes. For example, it can be used to update the status or details of a service request in a customer support system.
Use Case Examples
- Updating the maintenance details of a service desk solicitation using its protocol and incident type code.
- Maintaining service request records by providing a report or description of the maintenance performed.
Properties
| Name | Meaning |
|---|---|
| Protocolo | The protocol identifier for the service desk solicitation, used to specify which solicitation to maintain. |
| Codigo Da Matriz De Solicitacao | The code of the solicitation service matrix, identifying the service matrix related to the solicitation. |
| Codigo Do Tipo De Solicitacao | The code representing the type of solicitation or incident type. |
| Relato | An optional report or description of the maintenance performed on the solicitation. |
Output
JSON
json- The JSON response from the Voalle API after performing the maintenance operation on the service desk solicitation.
Dependencies
- Voalle API authentication credentials
Troubleshooting
- Operation not implemented error if the specified operation is not found in the registry. Ensure the operation name is correct.
- API request failures due to incorrect or missing credentials, network issues, or invalid parameters. Verify credentials and input parameters.
- Missing required parameters such as protocol, solicitation service matrix code, or incident type code will cause errors. Ensure all required fields are provided.