Actions64
- CRM Voalle Actions
- Financeiro Actions
- ISP | Telecom Actions
- Service Desk Actions
- Buscar Detalhes Da Solicitacao
- Buscar Relatos Por Solicitacao
- Listar Solicitacoes Por Cliente
- Listar Tipos De Solicitacao
- Buscar Tipo De Solicitacao
- Listar SLAs Por Tipo De Solicitacao
- Listar Etiquetas E Catalogo Por Cliente
- Listar Etiquetas Por Cliente
- Listar Catalogos De Servico
- Listar Itens Do Catalogo
- Listar Subitens Do Item
- Buscar Anexos Da Solicitacao
- Consultar Agendamentos Do FSM
- Listar Produtos Alocados
- Alocar Produto
- Efetivar Produtos
- Alocar Patrimonios
- Efetivar Patrimonios
- Retornar Patrimonio
- Listar Equipes Para Encaminhamento
- Listar Status Para Encaminhamento
- Listar Motivos Para Encaminhamento
- Encaminhar Solicitacao
- Abrir Solicitacao Externa Detalhada
- Abrir Solicitacao Interna Detalhada
- Abrir Solicitacao Simplificada
- Abrir Solicitacao CRM
- Abrir Solicitacao Para Ponto De Acesso
- Realizar Manutencao Em Solicitacao
- Encerrar Solicitacao Para Ponto De Acesso
- Abrir Solicitacao Para Cliente
- Encerrar Solicitacao Para Cliente
- Adicionar Apontamento Em Solicitacao
- Adicionar Relato E Alterar Status
- Enviar Anexo Em Solicitacao
- Baixar Anexo Da Solicitacao
- Suite Actions
Service Desk → Buscar Detalhes Da Solicitacao
AI-generatedOverview
This node interacts with the Voalle API to fetch detailed information about a specific service desk solicitation. It is useful in scenarios where users need to retrieve the status, details, or updates of a service request or ticket by providing either the solicitation ID or protocol number. For example, a customer support system can use this node to automatically pull the latest details of a user's service request for display or further processing.
Use Case Examples
- Retrieve details of a service desk ticket by its ID to display current status and assigned personnel.
- Fetch solicitation information using the protocol number to update a CRM system with the latest service request data.
Properties
| Name | Meaning |
|---|---|
| ID Da Solicitacao | The ID of the service desk solicitation (protocol ID) used to identify the specific request to fetch details for. |
| Protocolo | The protocol number of the service desk solicitation, an alternative identifier to fetch the request details. |
Output
JSON
json- The JSON response from the Voalle API containing detailed information about the service desk solicitation based on the provided ID or protocol.
Dependencies
- Voalle API authentication credentials (API key or token)
Troubleshooting
- Ensure that either 'ID Da Solicitacao' or 'Protocolo' is provided; otherwise, the API request may fail or return no data.
- Verify that the Voalle API credentials are correctly configured and have the necessary permissions to access service desk data.
- Check network connectivity and the base URL configuration to ensure the API request can reach the Voalle service.
- Common error messages may include 'Operation not implemented' if the operation name is incorrect, or API errors related to invalid or missing parameters.