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Service Desk → Abrir Solicitacao Interna Detalhada

AI-generated

Overview

This node operation 'Abrir Solicitacao Interna Detalhada' under the 'Service Desk' resource is designed to open a detailed internal service desk request (solicitation). It is useful in scenarios where an organization needs to create and track internal service requests with detailed categorization, status, priority, and assignment information. For example, it can be used by IT support teams to log internal incident tickets with specific status IDs, person IDs, incident types, and detailed descriptions.

Use Case Examples

  1. Creating a new internal service request with a specific status, person responsible, and incident type.
  2. Logging a detailed internal ticket with priority, start and end dates, and categorization for better tracking and resolution.

Properties

Name Meaning
ID Do Status Da Solicitacao The status ID of the service desk request, required to indicate the current state of the request.
ID Da Pessoa The person ID associated with the request, required to identify the requester or responsible individual.
ID Do Tipo De Solicitacao The incident type ID, required to classify the type of service request.
ID Do Catalogo De Servico Optional service catalog ID linked to the request.
ID Do SLA Optional service level agreement ID to define the SLA for the request.
Tipo Da Matriz Type of categorization matrix, with 2 indicating internal categorization.
Codigo Da Equipe Optional code of the responsible team for the request.
Categoria 1 Optional first category for service classification.
Categoria 2 Optional second category for service classification.
Categoria 3 Optional third category for service classification.
Categoria 4 Optional fourth category for service classification.
Categoria 5 Optional fifth category for service classification.
Codigo Do Ponto De Acesso Optional access point code for authentication.
Codigo Do Site Optional site code for authentication.
Dados Da Solicitacao Collection of detailed request data including title, description, priority, start and end dates, and company place ID.
Relato Inicial Collection of initial report details including start and end dates and description of the initial report.

Output

JSON

  • id - The unique identifier of the created service desk request.
  • status - The current status of the created request.
  • assignedPersonId - The ID of the person assigned to the request.
  • typeId - The type ID of the service request.
  • catalogServiceId - The catalog service ID linked to the request.
  • slaId - The SLA ID associated with the request.
  • matrixType - The categorization matrix type used.
  • teamCode - The code of the responsible team.
  • categories - An array or object representing the service categories assigned to the request.
  • accessPointCode - The access point code used for authentication.
  • siteCode - The site code used for authentication.
  • assignment - Detailed assignment data including title, description, priority, dates, and company place ID.
  • initialReport - Details of the initial report including dates and description.

Dependencies

  • Voalle API authentication credentials

Troubleshooting

  • Ensure all required numeric IDs (status, person, incident type) are provided and valid to avoid request failures.
  • Check that optional fields like catalog service ID, SLA ID, and categories are correctly formatted if used.
  • Verify that date fields are in the correct ISO date-time format to prevent errors.
  • If the API returns an error about authentication, confirm that the Voalle API credentials are correctly configured and valid.

Discussion