Overview

This node interacts with the Voalle API to list forwarding reasons (motivos para encaminhamento) within the Service Desk resource. It is useful for scenarios where users need to retrieve predefined reasons for forwarding service desk requests or tickets, enabling automation or integration with other systems that require this information.

Use Case Examples

1. Automating the retrieval of forwarding reasons to populate dropdowns in a service desk interface.
2. Integrating with a ticketing system to fetch and display valid forwarding reasons for routing requests.

Output

JSON

• json - The JSON response from the Voalle API containing the list of forwarding reasons for the Service Desk.

Dependencies

• Voalle API authentication credentials

Troubleshooting

• If the operation is not implemented or the operation name is incorrect, the node throws an error 'Operação Voalle não implementada'. Verify the operation name is correct and supported.
• Ensure the Voalle API credentials are correctly configured and have the necessary permissions to access the Service Desk forwarding reasons.
• Network or API endpoint issues may cause request failures; verify the base URL and network connectivity.