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Service Desk → Adicionar Apontamento Em Solicitacao

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Overview

This node operation allows users to add a note (apontamento) to a service desk solicitation in the Voalle system. It is useful for scenarios where additional information or updates need to be appended to an existing service request, such as adding comments, status updates, or detailed descriptions related to the solicitation.

Use Case Examples

  1. Adding a note to a customer support ticket to provide additional context or updates.
  2. Appending a description to a service request to document progress or actions taken.

Properties

Name Meaning
ID Da Solicitacao The unique identifier of the solicitation to which the note will be added.
ID Da Pessoa The unique identifier of the person adding the note.
Titulo The title of the note being added to the solicitation.
Descricao The detailed description or content of the note.

Output

JSON

  • json - The JSON response from the Voalle API after adding the note, typically containing confirmation or details of the added note.

Dependencies

  • Voalle API authentication credentials

Troubleshooting

  • Ensure that the provided solicitation ID and person ID are valid and exist in the Voalle system to avoid errors.
  • Verify that all required fields (solicitation ID, person ID, title, and description) are provided and correctly formatted.
  • Check API authentication credentials if requests fail due to authorization issues.

Discussion