Overview

This node interacts with the Voalle API to perform operations related to the 'Service Desk' resource, specifically the 'Listar Status Para Encaminhamento' operation. It is designed to retrieve a list of statuses for forwarding within the Service Desk context. This node is useful for automating workflows that require fetching status information for service desk tickets or requests to facilitate their proper routing or handling.

Use Case Examples

1. Automatically retrieve and list all forwarding statuses to update a service desk dashboard.
2. Use the list of forwarding statuses to trigger different workflow branches based on the current status of a service desk ticket.

Output

JSON

• json - The JSON response from the Voalle API containing the list of forwarding statuses for the Service Desk

Dependencies

• Voalle API authentication credentials (API key or token)

Troubleshooting

• If the operation is not implemented or the operation name is incorrect, the node throws an error 'Operação Voalle não implementada'. Verify the operation name is correct.
• Ensure the Voalle API credentials are correctly configured and have the necessary permissions to access the Service Desk resource.
• Check the base URL and network connectivity to the Voalle API endpoint to avoid request failures.