Actions64
- CRM Voalle Actions
- Financeiro Actions
- ISP | Telecom Actions
- Service Desk Actions
- Buscar Detalhes Da Solicitacao
- Buscar Relatos Por Solicitacao
- Listar Solicitacoes Por Cliente
- Listar Tipos De Solicitacao
- Buscar Tipo De Solicitacao
- Listar SLAs Por Tipo De Solicitacao
- Listar Etiquetas E Catalogo Por Cliente
- Listar Etiquetas Por Cliente
- Listar Catalogos De Servico
- Listar Itens Do Catalogo
- Listar Subitens Do Item
- Buscar Anexos Da Solicitacao
- Consultar Agendamentos Do FSM
- Listar Produtos Alocados
- Alocar Produto
- Efetivar Produtos
- Alocar Patrimonios
- Efetivar Patrimonios
- Retornar Patrimonio
- Listar Equipes Para Encaminhamento
- Listar Status Para Encaminhamento
- Listar Motivos Para Encaminhamento
- Encaminhar Solicitacao
- Abrir Solicitacao Externa Detalhada
- Abrir Solicitacao Interna Detalhada
- Abrir Solicitacao Simplificada
- Abrir Solicitacao CRM
- Abrir Solicitacao Para Ponto De Acesso
- Realizar Manutencao Em Solicitacao
- Encerrar Solicitacao Para Ponto De Acesso
- Abrir Solicitacao Para Cliente
- Encerrar Solicitacao Para Cliente
- Adicionar Apontamento Em Solicitacao
- Adicionar Relato E Alterar Status
- Enviar Anexo Em Solicitacao
- Baixar Anexo Da Solicitacao
- Suite Actions
Service Desk → Enviar Anexo Em Solicitacao
AI-generatedOverview
This node operation allows users to upload an attachment to a service desk solicitation in the Voalle system. It is useful for scenarios where additional documentation or files need to be added to an existing service request, such as submitting supporting documents or evidence related to the solicitation.
Use Case Examples
- Uploading a PDF document as an attachment to a service desk ticket for issue resolution.
- Adding an image file to a service request to provide visual context for the problem reported.
Properties
| Name | Meaning |
|---|---|
| Protocolo | The protocol identifier of the service desk solicitation to which the attachment will be uploaded. |
| Codigo Do Tipo De Documento | The code representing the type of document being uploaded as an attachment. |
| Nome Da Propriedade Binaria | The name of the binary property that contains the file to be uploaded as an attachment. |
Output
JSON
json- The JSON response from the Voalle API after uploading the attachment, typically containing details about the uploaded file or confirmation of success.
Dependencies
- Requires Voalle API authentication credentials to interact with the Voalle service desk API.
Troubleshooting
- Ensure the 'Protocolo' (protocol) value is correct and corresponds to an existing solicitation in the Voalle system.
- Verify that the 'Codigo Do Tipo De Documento' (document type code) is valid and recognized by the Voalle API.
- Make sure the binary property specified in 'Nome Da Propriedade Binaria' contains the file data to be uploaded.
- Check network connectivity and API credentials if the request fails due to authentication or connection issues.