Overview

This node interacts with the Voalle API to list allocated products related to a service desk solicitation. It is useful in scenarios where users need to retrieve detailed information about products assigned to a specific service request or ticket within a service desk system. For example, a support team can use this node to fetch all products allocated to a particular service request by providing the request ID, enabling better tracking and management of resources.

Use Case Examples

1. Retrieve all products allocated to a service desk request by specifying the request ID.
2. Integrate with Voalle API to automate the fetching of product allocation details for service desk tickets.

Properties

Output

JSON

• json - The JSON response from the Voalle API containing the list of allocated products for the specified service desk solicitation.

Dependencies

• Voalle API authentication credentials (API key or token) are required to access the Voalle API.

Troubleshooting

• If the operation is not implemented or the operation name is incorrect, the node throws an error 'Operação Voalle não implementada'. Verify the operation name is correct and supported.
• Ensure the 'ID Da Solicitacao' (assignmentId) is provided and valid; otherwise, the API request may fail or return no data.
• Check that the Voalle API credentials are correctly configured and have the necessary permissions to access service desk data.