Overview

This node interacts with the Voalle API specifically for the Service Desk resource to fetch attachments related to a solicitation. It is useful in scenarios where users need to retrieve files or documents attached to a particular service request or ticket, such as for auditing, review, or processing purposes. For example, a support team could use this node to automatically gather all attachments from a customer service ticket for further analysis or record-keeping.

Use Case Examples

1. Retrieve all attachments for a given service desk solicitation using its protocol identifier.
2. Paginate through attachments by specifying the page number and page size to handle large sets of files efficiently.

Properties

Output

JSON

• json - The JSON response containing the list of attachments for the specified solicitation, including metadata and file details.

Dependencies

• Requires an API key credential for Voalle Auth API to authenticate requests to the Voalle service.

Troubleshooting

• Ensure the 'Protocolo' parameter is correctly provided and corresponds to an existing solicitation; otherwise, the API may return an error or empty results.
• Verify that the API credentials are valid and have the necessary permissions to access the Service Desk resource.
• Check pagination parameters ('Pagina' and 'Tamanho Da Pagina') to avoid requesting pages beyond the available range, which could result in empty responses or errors.