Actions64
- CRM Voalle Actions
- Financeiro Actions
- ISP | Telecom Actions
- Service Desk Actions
- Buscar Detalhes Da Solicitacao
- Buscar Relatos Por Solicitacao
- Listar Solicitacoes Por Cliente
- Listar Tipos De Solicitacao
- Buscar Tipo De Solicitacao
- Listar SLAs Por Tipo De Solicitacao
- Listar Etiquetas E Catalogo Por Cliente
- Listar Etiquetas Por Cliente
- Listar Catalogos De Servico
- Listar Itens Do Catalogo
- Listar Subitens Do Item
- Buscar Anexos Da Solicitacao
- Consultar Agendamentos Do FSM
- Listar Produtos Alocados
- Alocar Produto
- Efetivar Produtos
- Alocar Patrimonios
- Efetivar Patrimonios
- Retornar Patrimonio
- Listar Equipes Para Encaminhamento
- Listar Status Para Encaminhamento
- Listar Motivos Para Encaminhamento
- Encaminhar Solicitacao
- Abrir Solicitacao Externa Detalhada
- Abrir Solicitacao Interna Detalhada
- Abrir Solicitacao Simplificada
- Abrir Solicitacao CRM
- Abrir Solicitacao Para Ponto De Acesso
- Realizar Manutencao Em Solicitacao
- Encerrar Solicitacao Para Ponto De Acesso
- Abrir Solicitacao Para Cliente
- Encerrar Solicitacao Para Cliente
- Adicionar Apontamento Em Solicitacao
- Adicionar Relato E Alterar Status
- Enviar Anexo Em Solicitacao
- Baixar Anexo Da Solicitacao
- Suite Actions
Service Desk → Consultar Agendamentos Do FSM
AI-generatedOverview
This node interacts with the Voalle API specifically for the Service Desk resource to consult FSM (Field Service Management) schedules. It allows users to query schedules within a specified date range and filter by technician CPF, protocol, routing status, and region code. This is useful for managing and tracking field service appointments and technician assignments.
Use Case Examples
- A service manager wants to retrieve all FSM schedules for a specific technician within a date range to review workload and appointments.
- A support team needs to filter FSM schedules by routing status to identify pending or completed field service tasks.
Properties
| Name | Meaning |
|---|---|
| Data Inicial | The start date for querying FSM schedules, required to define the initial date range for the search. |
| Data Final | The end date for querying FSM schedules, optional to define the final date range for the search. |
| CPF Do Tecnico | The CPF (tax ID) of the technician to filter schedules assigned to a specific technician. |
| Protocolo | The protocol number to filter schedules related to a specific service request or ticket. |
| Status Da Roteirizacao | The routing status to filter schedules based on their routing state. |
| Codigo Da Regiao | The region code to filter schedules by geographic or operational region. |
Output
JSON
json- The JSON response from the Voalle API containing the list of FSM schedules matching the query parameters.
Dependencies
- Voalle API authentication credentials
Troubleshooting
- Ensure the required 'Data Inicial' parameter is provided; missing this will cause the node to fail.
- Verify that the Voalle API credentials are correctly configured and have the necessary permissions to access Service Desk FSM schedules.
- Check the date formats for 'Data Inicial' and 'Data Final' to ensure they comply with the API requirements.
- If the API returns an error about invalid filters, verify that optional parameters like CPF, protocol, routing status, and region code are correctly formatted and valid.