Actions64
- CRM Voalle Actions
- Financeiro Actions
- ISP | Telecom Actions
- Service Desk Actions
- Buscar Detalhes Da Solicitacao
- Buscar Relatos Por Solicitacao
- Listar Solicitacoes Por Cliente
- Listar Tipos De Solicitacao
- Buscar Tipo De Solicitacao
- Listar SLAs Por Tipo De Solicitacao
- Listar Etiquetas E Catalogo Por Cliente
- Listar Etiquetas Por Cliente
- Listar Catalogos De Servico
- Listar Itens Do Catalogo
- Listar Subitens Do Item
- Buscar Anexos Da Solicitacao
- Consultar Agendamentos Do FSM
- Listar Produtos Alocados
- Alocar Produto
- Efetivar Produtos
- Alocar Patrimonios
- Efetivar Patrimonios
- Retornar Patrimonio
- Listar Equipes Para Encaminhamento
- Listar Status Para Encaminhamento
- Listar Motivos Para Encaminhamento
- Encaminhar Solicitacao
- Abrir Solicitacao Externa Detalhada
- Abrir Solicitacao Interna Detalhada
- Abrir Solicitacao Simplificada
- Abrir Solicitacao CRM
- Abrir Solicitacao Para Ponto De Acesso
- Realizar Manutencao Em Solicitacao
- Encerrar Solicitacao Para Ponto De Acesso
- Abrir Solicitacao Para Cliente
- Encerrar Solicitacao Para Cliente
- Adicionar Apontamento Em Solicitacao
- Adicionar Relato E Alterar Status
- Enviar Anexo Em Solicitacao
- Baixar Anexo Da Solicitacao
- Suite Actions
Service Desk → Adicionar Relato E Alterar Status
AI-generatedOverview
This node operation for the Service Desk resource allows users to add a report (relato) and change the status of a service request (solicitação). It is useful in scenarios where service desk agents need to update the progress or status of a ticket while adding descriptive information about the issue or resolution steps. For example, an agent can log a new comment on a ticket and simultaneously update its status to reflect the current state of the request.
Use Case Examples
- Adding a progress report to a service request and changing its status to 'In Progress'.
- Updating the priority and status of a ticket while adding a private note for internal use.
Properties
| Name | Meaning |
|---|---|
| ID Da Solicitacao | The unique identifier of the service request to be updated. |
| Protocolo | Protocol number associated with the service request. |
| ID Do Status Da Solicitacao | The new status ID to assign to the service request. |
| Descricao | Description of the report or comment to add to the service request. |
| Progresso | Progress percentage or code indicating the current progress of the service request. |
| Prioridade | Priority level to assign to the service request. |
| Alvo Da Notificacao | Target ID for notification related to the service request update. |
| Relato Privado | Boolean flag indicating if the report is private (true) or public (false). |
Output
JSON
json- The JSON response from the Voalle API after adding the report and updating the status of the service request.
Dependencies
- Voalle API authentication credentials
Troubleshooting
- Ensure all required fields (ID Da Solicitacao, Protocolo, ID Do Status Da Solicitacao, Descricao) are provided to avoid validation errors.
- Check API credentials and base URL configuration if the request fails due to authentication or connectivity issues.
- Verify that the status ID and other numeric fields are valid and correspond to existing values in the service desk system.